Jambats Ltd will always do everything possible to protect your personal information. This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website, it gives details of everything we do or don’t do with your details and we will keep the Policy regularly updated to ensure your data is kept safe.

Collecting Personal Information

Collecting some of your information allows us to process your order smoothly but also to personalise our service to you, such as recommend something you might like based on your previous purchases or your previous searches on our website. We may also collect additional information if you contact us for customer support, this will hopefully make your shopping experience easier if we already have some of your details on our system. We can always, however delete any of this information at your request. Just contact us hello@jambats.co.uk

We may collect this information when you interact with us by:

• Creating a customer account
• Placing an order
• Signing up to our mailing list or entering a competition or promotion
• Corresponding with us via our Customer Service 

From these interactions we may collect the following:

• Name
• Address
• Email address
• Phone or mobile number
• Encrypted password and payment information
• Technical information about how you access and use our website, including your device, your IP address, browser type, referring URL and operating system
• Cookies. For more information on cookies please refer to the section below.

Please be assured that we only look at information that’s necessary to carry out our business, and deliver the service you’ve requested. You can always choose to delete, unsubscribe or restrict the information you supply to us by contacting us. All contact our details are at the end of this policy page.

How long will you keep my information?

• Customer and order information will be kept securely on our system until you ask us to remove it.
• Mailing List Subscriptions will remain active until you opt out from specific lists.
  
• Cookies - please refer to the section below.

Sharing Personal Information

We also assure you that we only share your Personal Information with third party service providers to help us fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store.You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• When you place an order with us, your payment is processed via a third party company either Shopify Payments, ApplePay, Paypal, Klarna or Clear Pay and they control that payment data . Jambats will only ever hold the minimum details required in order for you to reference back to a purchase, and we cannot access your payment method as soon as the transaction has been completed. 
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Children

Our website is not intended for minors and we do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Klarna

To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

Further information concerning Klarna’s terms can be found at https://www.klarna.com/uk/terms-and-conditions/

Klarna’s privacy policy can be found at https://www.klarna.com/uk/privacy/

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information at the bottom of this page.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function	Duration
_ab	Used in connection with access to admin.	2y
_secure_session_id	Used in connection with navigation through a storefront.	24h
_shopify_country	Used in connection with checkout.	session
_shopify_m	Used for managing customer privacy settings.	1y
_shopify_tm	Used for managing customer privacy settings.	30min
_shopify_tw	Used for managing customer privacy settings.	2w
_storefront_u	Used to facilitate updating customer account information.	1min
_tracking_consent	Tracking preferences.	1y
c	Used in connection with checkout.	1y
cart	Used in connection with shopping cart.	2w
cart_currency	Used in connection with shopping cart.	2w
cart_sig	Used in connection with checkout.	2w
cart_ts	Used in connection with checkout.	2w
cart_ver	Used in connection with shopping cart.	2w
checkout	Used in connection with checkout.	4w
checkout_token	Used in connection with checkout.	1y
dynamic_checkout_shown_on_cart	Used in connection with checkout.	30min
hide_shopify_pay_for_checkout	Used in connection with checkout.	session
keep_alive	Used in connection with buyer localization.	2w
master_device_id	Used in connection with merchant login.	2y
previous_step	Used in connection with checkout.	1y
remember_me	Used in connection with checkout.	1y
secure_customer_sig	Used in connection with customer login.	20y
shopify_pay	Used in connection with checkout.	1y
shopify_pay_redirect	Used in connection with checkout.	30 minutes, 3w or 1y depending on value
storefront_digest	Used in connection with customer login.	2y
tracked_start_checkout	Used in connection with checkout.	1y
checkout_one_experiment	Used in connection with checkout.	session

Reporting and Analytics

Name	Function	Duration
_landing_page	Track landing pages.	2w
_orig_referrer	Track landing pages.	2w
_s	Shopify analytics.	30min
_shopify_d	Shopify analytics.	session
_shopify_s	Shopify analytics.	30min
_shopify_sa_p	Shopify analytics relating to marketing & referrals.	30min
_shopify_sa_t	Shopify analytics relating to marketing & referrals.	30min
_shopify_y	Shopify analytics.	1y
_y	Shopify analytics.	1y
_shopify_evids	Shopify analytics.	session
_shopify_ga	Shopify and Google Analytics.	session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons so please review it regularly.

Contact

In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, or if after reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@jambats.co.uk or by mail using the details provided below:

Jambats, Unit 7 at Space, Edwin Avenue, Hoo Farm Industrial Estate, Kidderminster, Worcestershire ,DY11 7SZ